Cancellation & Refund Policy

Effective Date: August 2026 | Platform: AstroSova AI

B. Technical Failure & Audio Issues (>30 Seconds)

If you experience persistent background noise, complete audio mute from the astrologer's side, or abnormal session termination:

• Please contact support at billing@astrosova.ai within 24 hours of session completion.
• Provide your registered phone number, session timestamp, and astrologer name.
• Our technical team will audit the RTC media logs (Agora SDK connection quality logs). If a genuine technical disruption or astrologer absence is confirmed, proportionate session credits will be refunded back to your AstroSova wallet.

C. Dissatisfaction with Predictions (Non-Refundable)

Astrology predictions and spiritual insights are subject to personal interpretation. Delivered consultations are strictly non-refundable based on dissatisfaction with prediction outcomes, future timing, or personal expectations.

3. Digital Products & Live Streams

• Super Chats & Live Stream Gifts: Voluntary contributions, tip gifts, and Super Chat comments sent to astrologers during live broadcasts are instantly consumed and strictly non-refundable.
• AI Report Generations: Paid AI Kundli PDFs, Palmistry deep scans, and Tarot card analyses are digital instant-delivery products and cannot be cancelled or refunded once generated.

4. Astro Store Physical Products (Gemstones, Malas, Yantras)

A. Order Cancellation

You may request cancellation of physical product orders within 2 hours of placement or before the product is dispatched. Once shipped, orders cannot be cancelled.

B. Damaged, Defective, or Wrong Product Received

We take extreme care in packaging energized gemstones and items. In the rare event of damage in transit or receiving a wrong item:

• You must report the issue within 48 hours of package delivery by emailing billing@astrosova.ai.
• Mandatory Requirement: An unedited unboxing video showing the sealed parcel outer label being opened is required to process replacement or refund claims.
• Upon verification, we will arrange a pickup and issue a full replacement or refund to your original payment mode within 7 to 10 business days.

C. Non-Returnable Items

Custom energized Yantras, engraved Rudrakshas, worn Gemstones, or products returned without original certificates and packaging are non-returnable.

5. How to Request a Refund