Shipping & Delivery Policy

Effective Date: July 30, 2026 | Platform: AstroSova AI

            This Shipping & Delivery Policy applies to physical products purchased from the AstroSova AI Store (including natural Gemstones, Rudraksha beads, Yantras, Energized Malas, and Vedic Ritual Items).
        

1. Order Processing Time

Standard Products: Orders are processed and dispatched within 1 to 3 business days following payment confirmation.
Energized / Vedic Prana-Pratishtha Items: Items requiring custom Vedic ritual energization before dispatch may take an additional 1 to 2 business days to ensure authenticity.

2. Shipping Coverage & Delivery Timelines

We partner with premier logistics providers (BlueDart, Delhivery, India Post Speed Post, FedEx) to ensure safe delivery across India and internationally:

Tier-1 & Metro Cities in India: 3 to 5 business days post-dispatch.
Rest of India (Tier-2/3 & Regional Pin codes): 5 to 8 business days post-dispatch.
International Shipping: 7 to 15 business days depending on destination customs clearance.

3. Order Tracking

Once your order is handed over to the courier partner, an Airway Bill (AWB) tracking link will be sent to your registered email and phone number via SMS/WhatsApp. You can track your package status in real-time through your profile order dashboard.

4. Delivery Charges

Free standard shipping is applicable on domestic orders exceeding a specified cart threshold (e.g., ₹999).
Standard shipping fees for domestic orders below the threshold or international deliveries are dynamically calculated at checkout based on package weight and location.

5. Undelivered / Returned Shipments

If a parcel is returned to us due to an incorrect shipping address provided by the customer or repeated non-availability during delivery attempts, re-shipping charges will apply to dispatch the package again.

6. Contact Logistics Support

For any tracking delays or delivery queries, please reach out to our order desk at support@astrosova.ai with your order number.